Corporate Travel Counselor

by leslie_taylor 3 years ago Washington, Washington, D.C.

Gensler is a global architecture and design firm grounded in the belief that design strategy optimizes business performance and human potential. Our 5,000+ practitioners networked across 46 offices use global perspective and local presence to innovate at every scale. Whether we are refreshing a retailer’s brand, planning a new urban district, or designing a super tall building, we strive to make the everyday places people occupy more inspiring, more resilient, and more impactful.

Your Role

We are seeking a Corporate Travel Counselor that will support transient and client related travel needs.  Duties will include executive servicing a wide variety of team members including Peers, Partners, Senior Leaders.  Additionally, you will work in tandem with accounting/finance for monthly reporting and reconciliation.

What You Will Do

  • Respond positively to internal team members by making reservations for business travel accurately and efficiently, aiming to complete the transaction at the point of sale. Complete any service requests and related services such as car hire, hotels & transfers.
  • Ensure team members are aware of company travel policy, and communicate this to ensure adherence.
  • Complete after call work, finalizing the traveler’s itinerary and ensure timely and accurate communication of travel itineraries/details.
  • Ensure customer traveler profiles and details are accurate; build & maintain profile updates and pertinent details.
  • Provide advice on visa, passport and security requirements relating to the destination and confirm the issuing details for each reservation.
  • Make recommendations for improvement to processes, technical or otherwise, to ensure maximum quality and efficiency. Flag issues for resolution to FW T+M Team.
  • Undertake self-development and training to enhance skills to ensure achievement of both personal and business goals.
  • Develop a solid understanding of the corporate travel industry, and the key drivers for our VIP customers. Complete VIP traveler training to ensure 100% accuracy of specific VIP traveler requirements.
  • Demonstrate commitment to team members, provide unsurpassed service by understanding, anticipating, and exceeding their expectations.
  • Carry out systematic and rational analysis to identify the root cause of issues, make informed judgment, anticipate and prevent recurring problems.
  • Act with integrity and confidentiality and protect sensitive information.

Your Qualifications

  • Minimum of 4+ years domestic and international expertise experience highly preferred
  • Strong knowledge of domestic and international fare construction and airline routing principles including tax rates
  • Have a passion to delight our VIP customers by delivering exceptional, consistent and personalized service that they expect and deserve.


  • Minimum of 4+ years of Corporate Travel industry experience REQUIRED
  • Experience with AMEX-GBT tools and processes REQUIRED
  • Designated home office space REQUIRED
  • High school diploma/GED REQUIRED. Bachelor’s Degree preferred
  • Experience with CVENT and other software applications (desirable)

Additional Information 

  • No direct reports
  • Monday–Friday between 10 AM–6:30 PM, CST (preferred shift for position)

Life at Gensler

At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to “Well-being Week,” our offices reflect our people’s diverse interests.

We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical, dental, vision, disability, wellness programs, flex spending, paid holidays, and paid time off. We also offer a 401k, profit sharing, employee stock ownership, and twice annual bonus opportunities. 

As part of the firm’s commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future. 

Gensler is an Equal Opportunity Employer and participant in the U.S. Federal E-Verify program. Women, minorities, disabled and veterans are encouraged to apply.


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